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Repair and Maintenance Coordinator

1 month ago

Invergordon, Highland, United Kingdom Brook Street NMR Full time
Job Title: Repairs and Maintenance Administrator

Job Summary:

We are seeking a highly organized and customer-focused Repairs and Maintenance Administrator to join our team at Brook Street NMR. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide a front-line response to customers, coordinating the internal phone system and answering/directing calls as required.
  • Provide general administrative support to all functions, ensuring accurate recording of complaints and regulatory compliance.
  • Assist colleagues with gathering performance data, statistics, and profiling reports as needed.
  • Develop an understanding of other functions to ensure awareness of initiatives benefiting customers.

Essential Skills:

  • Able to work with minimal supervision, making decisions on routine issues appropriate to the level of the post.
  • Review work to ensure accuracy to a high standard.
  • Able to work in partnership with peers and colleagues as part of an effective and efficient team.
  • Possess a high standard of literacy and numeracy.
  • Demonstrate excellent communication and interpersonal skills, adapting communication to suit the audience.

Essential Experience:

  • Work or experience of front-line telephone responses to customers.
  • Work or experience of administration and working in a customer-focused environment.
  • Experience of dealing with challenging situations with resilience, flexibility, and confidence.

Desirable:

  • Understanding of the challenges facing the housing sector.
  • Competent in using Housing Management software.
  • Practical knowledge of relevant best practice for delivering excellent customer services.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within our organization.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].