E-commerce Technical Assistant

4 weeks ago


Leeds, Leeds, United Kingdom Hubstaff Full time

We are seeking a skilled E-commerce Technical Assistant to join our team at Swish World Group. Based in the UK, this role offers a competitive salary of £15.50 per hour, with opportunities for overtime and bonuses.

About the Role:

In this vital position, you will provide technical support to customers, managing website-related inquiries and resolving issues efficiently. Your attention to detail and problem-solving skills will ensure a seamless user experience.

Main Responsibilities:
  1. Provide customer support via email, chat, and phone, resolving website-related issues promptly.
  2. Update product listings on the website, ensuring accuracy and completeness.
  3. Collaborate with the marketing team to optimize website content and improve customer engagement.
  4. Monitor website performance metrics to identify areas for improvement.
  5. Coordinate with the IT team to resolve technical issues affecting website functionality.
Requirements:
  • Familiarity with website content management systems (CMS) such as WordPress or similar platforms.
  • Basic understanding of SEO principles and web analytics.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Excellent written and verbal communication skills.
Perks:
  1. Work from Home: Enjoy the flexibility to work remotely from anywhere in the UK.
  2. Competitive Pay: £15.50 per hour, with opportunities for overtime and bonuses.
  3. Professional Development: Access to training and development resources to help you grow in your role.
  4. Employee Discount: Generous discount on Swish World Group products and services.

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