E-commerce Technical Assistant
4 weeks ago
We are seeking a skilled E-commerce Technical Assistant to join our team at Swish World Group. Based in the UK, this role offers a competitive salary of £15.50 per hour, with opportunities for overtime and bonuses.
About the Role:In this vital position, you will provide technical support to customers, managing website-related inquiries and resolving issues efficiently. Your attention to detail and problem-solving skills will ensure a seamless user experience.
Main Responsibilities:- Provide customer support via email, chat, and phone, resolving website-related issues promptly.
- Update product listings on the website, ensuring accuracy and completeness.
- Collaborate with the marketing team to optimize website content and improve customer engagement.
- Monitor website performance metrics to identify areas for improvement.
- Coordinate with the IT team to resolve technical issues affecting website functionality.
- Familiarity with website content management systems (CMS) such as WordPress or similar platforms.
- Basic understanding of SEO principles and web analytics.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent written and verbal communication skills.
- Work from Home: Enjoy the flexibility to work remotely from anywhere in the UK.
- Competitive Pay: £15.50 per hour, with opportunities for overtime and bonuses.
- Professional Development: Access to training and development resources to help you grow in your role.
- Employee Discount: Generous discount on Swish World Group products and services.
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