Claims and Inspection Professional

5 days ago


Bolton, Bolton, United Kingdom AXA Full time
About AXA

AXA is a leading insurance company that offers a range of products to protect individuals and businesses from financial risks. Our team of experts works tirelessly to provide excellent customer service and ensure that our customers receive the best possible outcomes.

Job Description

We are seeking an experienced Claims and Inspection Professional to join our Commercial Claims team. As a key member of our team, you will be responsible for managing a portfolio of claims up to £100K and providing excellent customer service to our clients.

In this role, you will:

  • Dealing mainly through Brokers, proactively manage a portfolio of claims up to £100K.
  • Carry out comprehensive investigations into policy and legal liability for all newly allocated EL, PL and Disease claims in order to successfully negotiate a cost effective and speedy resolution.
  • Provide excellent customer service, whilst having a logical and measured approach to all tasks.
  • Deal confidently and tactfully with people over the phone.
  • Be an active and visible coach, focusing on working closely with the team to focus on development.
Requirements

To be successful in this role, you will need:

  • Proven negotiation skills and use of tactics in managing EL, PL and Disease claims.
  • Experience of having a strong proactive approach to manage own caseload and commitment to customer service.
  • Able to make accurate and pragmatic policy and legal liability decisions.
  • Detailed end to end knowledge of the claims process.
  • Strong quantum assessment skills and working knowledge of litigation procedures.
  • Developed communication skills.
What We Offer

As a Claims and Inspection Professional at AXA, you can expect to receive:

  • A competitive annual salary of up to £27,000.
  • An annual company & performance-based bonus.
  • Contributory pension scheme (up to 12% employer contributions).
  • Life Assurance (up to 10 x annual salary).
  • 25 days annual leave plus Bank Holidays.
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
  • AXA employee discounts.
  • Gym benefits.


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