Cleaning Operations Manager

4 weeks ago


London, Greater London, United Kingdom Dazzle London Full time
Job Title: Cleaning Operations Manager

Dazzle London is a rapidly growing tech-led commercial cleaning company that prides itself on exceptional customer care and values its employees. We are seeking an experienced Cleaning Operations Manager to join our team in London.

Key Responsibilities:
  • Cover cleaners' absences and ensure seamless service delivery
  • Manage key handovers and ensure cleaners have necessary equipment
  • Train and mentor new cleaners on company policies and procedures
  • Conduct regular health and safety checks and ensure compliance
  • Train cleaners on our App time sheet system and ensure accurate reporting
  • Run spot checks to ensure high-quality service delivery
  • Liaise with clients on account requirements and resolve conflicts with our backend teams
  • Purchase equipment and drop it off to client sites as needed
  • Occasionally take on cleans to ensure service delivery
Requirements:
  • Flexibility with working hours, with a focus on morning shifts
  • General working knowledge of Health and Safety, COSHH, and PPE
  • Minimum of 1 year supervisory cleaning experience
  • Previous experience supervising people
  • Competent communication and written skills
  • A good hard-working attitude
  • Excellent customer service skills
  • Great attention to detail
  • Ability to manage mixed personalities calmly and diplomatically
  • Mobile phone with data and WhatsApp
  • Advanced DBS certificate
  • Ability to build relationships with cleaning teams, clients, and backend management teams
  • Ability to take regular instructions and report to management via video or audio calls
  • Ability to work under pressure
  • Ability to work independently
  • Immaculate personal presentation
What You'll Get in Return:
  • Chance to be an integral part of a young and vibrant team
  • Career and salary growth year on year
  • Pension
  • Business travel card paid for
  • Work with the leading tech-led cleaning company in London
  • Holidays
  • Competitive salary and overtime opportunities


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