Enforcement Agent Support Specialist

1 week ago


London, Greater London, United Kingdom CV-Library Full time

About the Role

We are seeking a highly motivated Enforcement Support Officer to join our team in Lewisham. This is an exciting opportunity for someone who is looking to develop their career in debt recovery and has a passion for delivering exceptional customer service.

Job Description

  • The efficient and effective collection of revenue in accordance with legislation and service objectives.
  • To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous, approachable, helpful, and professional service.
  • Deal with complex queries including complaints by correspondence, telephone, interview face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.

Requirements

  1. Ensure that all Controlled Goods Agreements are kept in a secure place and available on request to justify fees applied.
  2. Support the Enforcement Agents by assisting with the allocation of their workload cases.
  3. Enter reports via appropriate devices/databases in accordance with the Councils processes and procedures.
  4. Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet/exceed internal and external accreditations.
  5. Provide information, support, and advice to stakeholders and other services in order to meet the Council's overall standards in service delivery and customer care.

Salary: £26,000 - £32,000 per annum. Benefits include opportunities for career development and training.



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