Desktop Lifecycle Specialist

4 weeks ago


Lincoln, Lincolnshire, United Kingdom Serco Full time

Serco is currently seeking a Desktop Lifecycle Specialist to be a technical specialist with a specific focus on End User Desktop/Mobile and Cloud technologies.

As a Desktop Lifecycle Specialist, you will work within BAU on all aspects of the desktop lifecycle and report to the Tech Services Team Leader.

Key Responsibilities

Provide technical expertise to internal customers.

  • Troubleshoot and remediate issues arising from the use of MEM/MEMC within agreed SLAs.
  • Implement and configure technology solutions aligned to design, security, and ongoing operational objectives, working with project delivery teams to ensure a smooth hand over into service.
  • Act as a subject matter expert for MEM/MECM (Intune / SCCM).
  • Provide guidance and mentoring to support operational teams.
  • Maintain currency in technology skills/knowledge.

Requirements

  • Experience of configuration of Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles etc).
  • 3rd line support experience (managing critical infrastructure supporting public services desired).
  • Good Problem/Incident Management skills.
  • Provide specialist knowledge to wider BAU teams.
  • Good communication, troubleshooting and analytical skills.
  • Good customer service skills focused upon meeting customer needs.
  • ITIL knowledge preferable.
  • Ability to generate and present technical reports.
  • Power Bi, Excel.
  • Strong MSOffice skills.
  • MS Defender knowledge preferable.
  • SCCM Knowledge preferable.
  • Key Technology skills.
  • MEM (Intune).
  • Autopilot.
  • Conditional Access.
  • Configuration Profiles.
  • App Deployment.
  • Device Enrolment.
  • Azure AD.
  • PowerShell.
  • Apple Business Manager – basic understanding setting up Macs for default enrolment.

What We Offer

  • Up to 6% contributory pension scheme.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


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