Strategic Forecasting Specialist

7 days ago


Leicester, Leicester, United Kingdom Longreach Recruitment Full time

**Job Summary**

We are seeking a highly skilled Forecasting & Planning Analyst to join our team at Longreach Recruitment, a trusted UK & EMEA recruitment expert in Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.

The successful candidate will be responsible for developing, owning, and refining short to mid-term forecasts and capacity plans. This role requires a strong analytical mind, excellent communication skills, and the ability to work effectively with various stakeholders.

We offer a competitive salary of £35,000 + Benefits + Flexible Hybrid Working. The position provides a salary between £34,000 - £36,000 and comes with benefits and flexible working options.

**Key Responsibilities:**

  • Develop and maintain accurate forecasting models using Excel and Erlang methodology.
  • Provide detailed analysis of customer contact behavior, propensity to contact, and seasonality.
  • Collaborate with the Resource Planning team to ensure effective capacity planning and resource allocation.
  • Support junior members of the team and contribute to knowledge sharing and development.

Requirements:

  • A minimum of [X] years' experience in contact centre resource planning and WFM.
  • Proven expertise in forecasting and capacity planning methodologies within Excel (Erlang).
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.


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