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Account Support Specialist
2 months ago
About Tersus Consultancy
Tersus Consultancy is a leading asbestos consultancy in the UK, securing numerous exciting projects nationally. We are seeking a detail-oriented Account Support Specialist to assist our Account Managers in their busy role.
Key Responsibilities
- Assist Account Managers in maintaining customer accounts, ensuring smooth sailing for our clients.
- Handle client communications, responding promptly and professionally to inquiries.
- Work closely with internal teams to tackle customer requests and troubleshoot any issues that arise, ensuring our clients receive top-notch service every time.
- Maintain meticulous records of client interactions and transactions, ensuring nothing slips through the cracks.
- Assist in the creation of reports and presentations for client meetings.
- Collaborate with our sales team to spot potential areas for account growth, ensuring our clients are always getting the best we have to offer.
Requirements
What We're Looking For
- Previous experience in an administrative or customer support role.
- Communication and interpersonal skills are essential.
- Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organisational and time-management skills are key to staying on top of tasks.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Experience with CRM software (e.g., Salesforce) would be a fantastic addition to your skill set.
Benefits
We offer a range of benefits to support your well-being and career development, including:
- 23 days of annual leave plus bank holidays – increasing to 25 with length of service.
- 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training.
- Life Insurance offered after 6-month service.
- Enhanced Sickness, Bereavement, Maternity and Paternity pay.
- Employee Assistance Programme for all personal concerns, finance, home etc.
- Up to 5 paid counselling sessions.
- Pension salary sacrifice scheme resulting in National Insurance savings.
- Annual pay reviews.
- Accredited mental health first aiders available for confidential help and support.
- Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more.
- Free Mortgage Advice.
- Referral bonus payments of £2000 for every successful asbestos surveyor*.
- Length of Service awards at key milestones starting at 5 years.
- Lots of progression and development opportunities.
