Customer Service Expert

3 weeks ago

St Ives, Cornwall, United Kingdom Vindis Group Full time
About Us:

The Vindis Group is a dynamic and innovative organisation that is passionate about its heritage, future, customers, and employees. We strive to maintain high standards in every area of our business by engaging with our employees and customers in an open, transparent, and consultative manner.

Our Culture:

We believe in embracing the potential of our business in a positive and objective way. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards, and collectively, are motivated to achieve personal and business success. Customer Obsession is core to our ethos, and we understand and demonstrate how to truly embrace internal & external customer service excellence.

Our Benefits:
  • An Employee Car Scheme, following a qualifying period, providing an opportunity to love our brand products as much as we do and drive them at affordable prices.
  • A Life Assurance policy, at no cost to yourself.
  • 24/7 access to our Employee Assistance Programme, in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
Key Role Responsibilities:
  • Executing all elements of the Sales Experience, in accordance with the expected methods/standards.
  • Maintaining all records in a complete and accurate manner.
  • Effectively utilising the tools and resources available to you to become a specialist in your area.
  • Being integral in championing and maintaining a culture of customer service excellence, ensuring that the expectations and requirements of customers are delivered upon and demonstrate alignment with, and engagement in, a robust customer communication strategy.
  • Maximising upon every available opportunity to improve the successes of your immediate team and the wider business by ensuring that customers are aware of any relevant and/or necessary additional products and services.
Prerequisites:
  • Previous motor industry experience preferable.
  • Good communication skills.
  • Customer facing experience required.
  • Good attention to detail.
  • Full UK driving licence required.

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