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Broadband Installation Specialist

1 month ago

Shrewsbury, Shropshire, United Kingdom Airband Full time

Role Overview

The ideal candidate for this role will possess a strong technical background in engineering and telecommunications, with excellent customer service skills and a commitment to quality and safety. A natural problem solver, adaptable, flexible, and capable of managing their time effectively, they will be proactive in learning and collaboration to ensure the successful delivery of high-quality full fibre and wireless install services to residential & business customers.

Key Responsibilities

  • Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.
  • Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
  • Perform thorough testing services to confirm functionality and signal strength.
  • Deliver all installations in a professional manner.
  • Maintain a high level of health and safety awareness.
  • Maintain own stock levels & vehicle cleanliness.
  • Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
  • Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
  • Submission of defected infrastructure using provided software/apps.
  • Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON.
  • Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
  • Use of a hoist to survey or install when needed.
  • Liaising with third parties including landowners, utilities, build contractors, landlords and customers.

Requirements

  • Driving Licence, Static & Mobile Boom 1B & 3B (IPAF), CSS Worksafe (Safe working at Height), First Aid at work, Asbestos Awareness, Manual Handling, Street Works (Unit 2 01 SLG), A8 or SA001 O/H safety, A9 or SA002 U/G safety, S7 or N007 Sub duct and cable installation, S8 or E001 Overhead cable installation, S9 Pole stepping on congested poles, OPS Card.

What Airband Offers

  • Competitive Salary £28,000 to £33,000 (depending on experience) + discretionary annual bonus + Use of Company Vehicle.
  • Excellent training in both Wireless and Fibre Installs.
  • 25 days of paid leave a year rising to 30 plus bank holidays with service.
  • 5% Airband pension plus a minimum 3% employee contribution.
  • Customer referral bonus - a thank you for every customer you send our way.
  • Free Broadband - If you are in coverage, you can benefit from free broadband with us.
  • Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
  • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year.
  • Refer a friend reward scheme – a selection of great rewards to choose from.