Broadband Installation Engineer

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Airband Full time
Job Description

Broadband Installation Engineer

Airband is seeking a skilled Broadband Installation Engineer to join our team. As a Broadband Installation Engineer, you will be responsible for installing and maintaining fibre and wireless broadband services for our customers.

Key Responsibilities:

  • Install fibre and wireless services from Airband's main network to customers' premises, ensuring minimal disruption and adherence to safety standards.
  • Set up and configure routers, modems, and other networking hardware and software to provide seamless full fibre and wireless connectivity.
  • Perform thorough testing services to confirm functionality and signal strength.
  • Deliver all installations in a professional manner.
  • Maintain a high level of health and safety awareness.
  • Maintain own stock levels and vehicle cleanliness.
  • Complete fibre and wireless install surveys using IT equipment provided.
  • Use Fibre Cloud, Weezie, and third-party network architecture software to provide detailed install plans.
  • Submit defected infrastructure using provided software/apps.
  • Use business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON.
  • Use a wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
  • Use a hoist to survey or install when needed.
  • Out of Hours (OOH) on-call work may be required on a rota basis.
  • Liaise with third parties including landowners, utilities, build contractors, landlords, and customers.

Requirements:

  • Strong technical background in engineering and telecommunications.
  • Excellent customer service skills and a commitment to quality and safety.
  • Natural problem solver, adaptable, flexible, and capable of managing time effectively.
  • Proactive approach to learning and collaboration.

What We Offer:

  • Competitive salary £28,000 to £33,000 (depending on experience) + discretionary annual bonus + use of company vehicle.
  • Excellent training in both wireless and fibre installs.
  • 25 days of paid leave a year rising to 30 plus bank holidays with service.
  • 5% Airband pension plus a minimum 3% employee contribution.
  • Customer referral bonus - a thank you for every customer you send our way.
  • Free broadband - if you are in coverage, you can benefit from free broadband with us.
  • Car financing scheme, cycle to work, tech scheme, healthcare and medical insurance, dental care, and health cash fund (dependent on the length of service).
  • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year.
  • Refer a friend reward scheme - a selection of great rewards to choose from.

Pre-employment checks:

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check is required for a number of our roles, particularly those that are customer-facing including Broadband Installation Engineers. Also, a driving licence is required to fulfil the requirements of the role.



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