Help Desk Technician

1 day ago


Harrogate, North Yorkshire, United Kingdom The Bridge (IT Recruitment) Full time

Job Description

We are looking for a highly skilled Help Desk Technician to join our team at The Bridge (IT Recruitment). As a Technical Support Specialist, you will be responsible for resolving complex technical issues, working with networking environments, and maintaining shift patterns.

Responsibilities:

  • Adhere to contractual SLAs within a fast-paced team environment.
  • Utilize expertise in 2nd line support to resolve technical issues efficiently.
  • Develop and maintain a strong understanding of networking environments, including Cisco and LAN configurations.
  • Work effectively within established shift patterns to ensure seamless coverage.

Requirements:

To succeed in this role, you will need:

  • Experience in 2nd line support.
  • A strong understanding of technical concepts.
  • Ability to work effectively in a team environment.

Benefits:

This permanent position offers a competitive salary of up to £27,000 (rising to up to £30,000 after six months) and a hybrid work arrangement that includes three days of remote work and one day in the office. You will also have the opportunity to develop your skills and knowledge in a dynamic IT recruitment environment.



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