Community Liaison Specialist

2 days ago


London, Greater London, United Kingdom CIH International Housing Group Full time
Job Description:

As a Resident Liaison Officer at PiLON, you will play a crucial role in building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works. This position requires excellent communication skills, problem-solving abilities, and the capacity to work effectively with the site team.

Main Responsibilities:

  • Communicate with residents to organize property visits
  • Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
  • Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
  • Handle complaints patiently and efficiently
  • Keep project trackers updated in line with the program of works

Requirements:

  • Driving license and access to own vehicle
  • Customer-focused mindset
  • IT-minded individual, comfortable with Microsoft software
  • Problem-solving skills to handle complaints and challenges professionally
  • Excellent communication skills
  • Timekeeping and reliability
  • Prioritization skills and flexibility to meet commitments and deadlines
  • Organized administration skills

Estimated Salary: £28,000 - £30,000 per annum including car allowance



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