Community Liaison Specialist
2 days ago
As a Resident Liaison Officer at PiLON, you will play a crucial role in building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works. This position requires excellent communication skills, problem-solving abilities, and the capacity to work effectively with the site team.
Main Responsibilities:
- Communicate with residents to organize property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Requirements:
- Driving license and access to own vehicle
- Customer-focused mindset
- IT-minded individual, comfortable with Microsoft software
- Problem-solving skills to handle complaints and challenges professionally
- Excellent communication skills
- Timekeeping and reliability
- Prioritization skills and flexibility to meet commitments and deadlines
- Organized administration skills
Estimated Salary: £28,000 - £30,000 per annum including car allowance
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