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Customer Service Training Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

Paradigm Housing Seeks a Customer Service Training Specialist

We are looking for a dedicated individual to fill the role of Customer Service Training Specialist in our dynamic team. As a specialist in training design and delivery, you will play a crucial role in equipping our Customer Service Advisors with the knowledge and skills they need to excel in their roles and progress within the company.

Key Responsibilities:

  • Collaborate with the Learning and Development team to create and implement training programs that enhance customer service skills.
  • Evaluate the effectiveness of training programs and drive improvements in the overall customer experience.
  • Contribute to the continuous improvement of our contact center operations.

Requirements for the Role:

  • Experience in designing and delivering learning programs.
  • Proficiency in face-to-face, virtual, and digital learning design.
  • Strong attention to detail and organizational skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent communication and presentation skills.
  • Proficient in Microsoft Office applications.

Benefits of Joining Our Team:

  • Generous holiday allowance.
  • Competitive pension scheme.
  • Health cash plan.
  • Opportunities for professional growth and development.