Customer Service Training Specialist

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

About the role:

A key position within our Customer Services team, focused on equipping our Customer Service Advisors with the skills and knowledge needed to excel in their roles.

This role involves designing and delivering training programs to enhance the skills of our Customer Service team, including induction training and mentoring of new team members, cross-training existing colleagues, and working with colleagues across the business to design and deliver technical knowledge training.

As a key member of the Customer Service Management Team, you will support the development and continuous improvement of the contact centre, ensuring exceptional customer experiences.

About you:

We are seeking a passionate and experienced professional with a background in call centre or customer service training. You will have a proven track record in designing and delivering learning programs, with experience in face-to-face, virtual, and digital learning design.

Essential skills include attention to detail, organisational skills, ability to manage multiple tasks and projects, excellent verbal and written communication skills, and strong presentation and facilitation skills.

We offer a comprehensive range of benefits, including 25 days' holiday, pension scheme, health cash plan, and paid Giving Back Days. We welcome applications from all sections of the community and are proud to be a Disability Confident Committed employer.

Key responsibilities:

  • Design and deliver training programs to enhance the skills of our Customer Service team
  • Develop and maintain effective relationships with colleagues across the business
  • Contribute to the development and continuous improvement of the contact centre
  • Ensure exceptional customer experiences

What we offer:

  • A comprehensive range of benefits
  • Ongoing professional development opportunities
  • A collaborative and supportive work environment
  • The opportunity to make a real difference in the lives of our customers

How to apply:

Please submit your application, including your CV and a covering letter outlining your experience and qualifications for the role. We look forward to hearing from you.



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