Airport Transportation Specialist

7 days ago

Manchester, United Kingdom MAG Full time

Job Summary

As an Airport Transportation Specialist at MAG, you will be responsible for the safe transportation of customers and staff both landside and airside. This role requires a high level of customer service, ensuring that all customers have an exceptional journey.

Key Responsibilities

  • Responsible for the safe transportation of customers and staff both landside and airside.
  • Offer a first-class customer experience, helping to make all customers journeys exceptional.
  • Assist customers with luggage, ensuring that items are safely secure on the vehicle.
  • Adhere strictly to P.C.V. (passenger carrying vehicle) Law and Regulations and the Road Traffic Act as applies, (as covered in Driver Training and P.C.V. Test) so that all statutory requirements are met.
  • Be up to date with current DDA and PCV regulations.
  • Report all vehicle defects or any other parking equipment to the Customer Transport Manager on duty to ensure the safety and comfort of the customers.
  • Report any suspicious circumstances or damaged vehicles observed whilst on route to the Customer Transport Manager on duty to ensure the safety of passengers and meet the customer service standards expected of a gold standard car park.
  • Prepare written official reports as and when requested in connection with incidents if involved or a witness whilst on duty in order to ensure that customer service standards are met and corporate guidelines are completed.
  • Report items of lost property as soon as items are found.
  • Ensure that vehicles are kept clean throughout.

Requirements

  • A clean driving licence and held a PCV licence for at least 2 years.
  • NVQ level 2 customer service, passenger transport would be advantageous.
  • A valid CPC driver validation card with no outstanding modules.

Benefits

  • 6% company contribution pension.
  • Free parking.
  • Subsidised public transport.
  • Huge range of company discounts.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

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