Technical Support Professional for Avionic Projects

1 week ago


Silchester Berkshire, United Kingdom Solutions Driven Full time

Solutions Driven is a leading provider of innovative solutions for the avionics industry. We are seeking a Technical Support Professional for Avionic Projects to join our team. As a key member of our team, you will provide technical expertise on in-service products to support customers and solve complex technical issues.

Job Summary:

  • Provide technical expertise on in-service products to support customers (internal or external) and solve technical issues including customer returns and repairs.
  • Develop and maintain support documentation required from development projects.
  • Collaborate with production teams to resolve issues encountered during testing.
  • Drive root cause analysis and corrective actions to support yield improvement.

Responsibilities:

  • Inspection and troubleshooting of defective used products or subparts that have been kept for further analysis.
  • Synchronization of root cause analysis activities with methods or engineering (8D and problem-solving).
  • Providing quality technical feedback to Engineering based on lessons learned from customer support issues.
  • Participation in the Quality Clinic for customer issues and in-service RMA.

Requirements:

  • At least 4 years experience in Electronics development or production and testing, and support.
  • Failure analysis, root cause analysis, and troubleshooting experience.
  • Excellent communication and problem-solving skills.

Benefits:

  • A competitive salary of $122,500 per annum.
  • An opportunity to work with a dynamic team of multi-disciplinary experts.
  • A hybrid work arrangement of 3 days onsite and 2 days remote.


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