SQL Server Engineer/ Support Engineer

2 weeks ago


Silchester Berkshire, United Kingdom Solutions Driven Full time

This is a dual role with international reach for an electronic engineer with test and troubleshooting experience.

Provide technical expertise on in-service products to support customers (internal or external) and solve technical issues including customer returns and repairs (RMAs).

Counterfeit prevention (report analysis, training)
Perform troubleshooting and analysis on customer returns
Provide technical expertise on in-service products
Establish support documentation required from development projects
Support production with problems encountered when testing products.
Drive root cause analysis and corrective actions to support yield improvement.
Root Cause Analysis:
Inspect and troubleshoot defective used products or subparts that have been kept for further analysis.
Synchronize root cause analysis activities with methods or engineering (8D and problem-solving)
Provide quality technical feedback to Engineering based on lessons learned from customer support issues.
Participate in the Quality Clinic for customer issues and in-service RMA
Customer claims (Escape, Deviations, non-conformities, etc..)
At least 4 years experience in Electronics development or production and testing, and support.
Failure analysis, root cause analysis, and troubleshooting experience
English spoken and written.
Amenable to hybrid work arrangement of 3 days onsite and 2 days remote.

This is a unique opportunity to lead and innovate within complex avionic projects while working alongside a team of multi-disciplinary experts. If you have a passion for high-stakes software development and a drive to impact mission-critical systems, we encourage you to apply.



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