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Care Supervisor
2 months ago
Job Title: Field Care Supervisor
Job Summary:
We are seeking a highly skilled and compassionate Field Care Supervisor to join our team at Home Instead. As a Field Care Supervisor, you will play a vital role in ensuring that our clients receive the highest quality care and support in the comfort of their own homes.
Key Responsibilities:
- Support care consultations, service reviews, and client support plans to ensure seamless care delivery.
- Conduct staff supervisions and client quality assurance checks to maintain high standards.
- Create, update, and audit client care plans, and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions to foster positive relationships.
- Build and maintain relationships with clients, their families, and other professionals involved in their care.
- Carry out client reviews and implement actions accordingly.
- Support and mentor Care Professionals to enhance their skills and knowledge.
- Provide support to the Client Experience team to ensure exceptional client care.
- Maintain regular contact with clients and Care Professionals to ensure their needs are met.
- Perform other duties as directed by your line manager to ensure the successful operation of the business.
- Participate in on-call duties as required to provide 24/7 support.
- Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy in respect of employment and service delivery.
Requirements:
- Level 3 NVQ in Health and Social Care or equivalent qualification.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering high-quality care to clients and helping them live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Confidence in using care management technology, including providing support and training to Care Professionals.
- Understanding of the importance of confidentiality and working within current legislation.
- Good working knowledge of IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
- Full driving license and means of transport if required within the territory to visit clients.
- Organized and flexible to meet the needs of the business.
About Us:
Home Instead is committed to providing exceptional care and support to our clients, and we are looking for a dedicated and compassionate Field Care Supervisor to join our team. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community, as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
