Scheme Coordinator
4 weeks ago
20 hours per week
At Stonewater, we are seeking a highly motivated and organized Scheme Coordinator to join our team. As a key member of our housing management team, you will be responsible for assisting the Delivery Manager with the day-to-day operational management of our independent living scheme.
Key Responsibilities:
- Assist the Delivery Manager with the operational management of the scheme, ensuring that all aspects of the service are delivered to a high standard.
- Carry out health and safety, fire safety, and warden call system checks to ensure compliance and achievement of consistently high service standards.
- Identify and manage risk, including safeguarding, and take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
- Work collaboratively with colleagues and contractors to deliver excellent customer service and ensure that all residents receive a high-quality service.
Requirements:
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organizational skills and a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies, etc.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
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