Office Support Coordinator for Halifax Community Hub

3 weeks ago

Halifax, Calderdale, United Kingdom Together Housing Full time
About Us

Newground Together is a registered Charity and a part of the Together Housing Group, a social landlord with a commitment to empowering people to create sustainable communities across the north of England.

We aim to provide health and wellbeing activities, memorable outdoor experiences, and jobs and training opportunities for individuals, while fostering a diverse and inclusive workforce.

Job Description

This office-based position requires travel to various locations within and around Halifax, with a starting salary of £23,088. The successful candidate will be responsible for providing administrative support to Newground staff, overseeing reception tasks, maintaining databases, and supporting event coordination.

Key Responsibilities:

  • Administrative Support: Provide professional assistance to Newground staff, including general typing, mail merge, photocopying, collating information, and maintaining spreadsheets and databases.
  • Customer Feedback: Collect and analyse customer feedback to identify trends and implement actionable improvements, ensuring a consistent focus on enhancing the customer service experience.
  • Customer Relationship Management: Ensure the customer relationship management database is kept up to date with all the required information for each contact.
  • Social Media: Use social media to find and engage with potential customers, listen to brand chatter, and drive traffic to the company website.
  • Collation and Administration: Collate paperwork relating to funding and audits, collate monitoring details for submission to the charity, and create a professional atmosphere in the reception area.
  • Visitor Experience: Ensure a professional and welcoming environment for visitors at Newground by promptly answering external telephone calls, clearly relaying messages, and efficiently managing the mail room for all incoming and outgoing correspondence.
  • Stationery and Supplies: Monitor and control stationery and office stock supply, and order refreshments and cleaning products for bases.
  • Meeting and Event Support: Organise the refreshments for meetings, assist with room bookings, administer internal and external events, and update spreadsheet bookings and room bookings.

About You

  • We are looking for an individual who is enthusiastic about working in different offices, possesses a positive and can-do attitude, is a team player who is proactive, self-motivated, and able to work independently.
  • The ideal candidate will have experience in delivering comprehensive administrative services within a team setting, and will be proficient in delivering exceptional customer service and communicating effectively with individuals both over the phone and in-person.
  • Prior experience in using Microsoft Office applications, particularly in Word, Excel, and Outlook, is required.
Benefits

As a valued member of our team, you can expect:

  • A competitive starting salary of £23,088.
  • Annual pay scale increase.
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
  • A flexible working environment with a range of family-friendly policies.
  • 37 hours per week, Monday – Friday, with flexible working arrangements in line with our Smart Working culture.
  • A wide range of technical, professional, and personal development training opportunities.
  • An attractive pension scheme.
  • Health and wellbeing benefits including access to GPs.
  • A range of financial and lifestyle benefits including cycle to work, vehicle leasing, and financial advice.
  • A range of staff support networks, including menopause, culturally diverse, LGBTQ+, and disability.

What Next?

For more information about this role, please visit the Together Housing website.

Please ensure you fully answer the questions on the application form.

This post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.

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