Maintenance Service Engineer

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Pareto Facilities Management Full time
Pareto Facilities Management is seeking an experienced Electrical Engineer to join our team.

This role involves completing Planned Preventive Maintenance (PPM) tasks to ensure all building systems operate efficiently. While the focus is on electrical expertise, the ideal candidate will also have a solid understanding of mechanical and building services.

The key responsibilities of this role include:

  • Building and maintaining effective relationships with customers and internal/external suppliers to resolve service issues.
  • Owning maintenance service requests from submission to completion and feeding back to the client and Facilities Management team, with the first line of response for all associated M&E and Fabric issues.
  • Carrying out statutory compliance tasks to all facility-related services.
  • Maintaining records and updating computer-based management systems.
  • Ensuring works are completed to a high standard, within budget, and key client requirements are met.
  • Providing regular reports and updates to the Pareto FM Account Manager and the client.
  • Supporting and managing subcontractors carrying out routine and emergency breakdown maintenance both in and out of hours, ensuring RAMS are appropriate, and contractors are complying with them at all times.
  • Checking and verifying all work has been completed.
  • Providing technical M&E advice and support to the client, where requested.
  • Liasing with other professionals undertaking project work and contributing site and maintenance information where required.
  • Liasing with the client and other Pareto FM staff to develop and disseminate national best practice in M&E maintenance and procedures.
  • Meeting with and participating in site and property teams and providing technical input in other areas, such as security, health and safety, risk assessments, utility infrastructures, counter disaster planning, and other appropriate initiatives.
  • Consulting and informing the client of work that is taking place across the site, always trying to work around lab testing if possible and ensuring minimal downtime of lab operations.
  • Undertaking other works of a similar nature as required and directed by the client and Pareto FM Account Manager.
  • Having a good eye for innovation and improvement of existing systems and processes.
  • Being the go-to person for the client when an issue arises.
  • Being prepared to 'fill the gaps' and step into other Facilities Management roles in times of constrained resource.

The ideal candidate will have:

  • AM2 & NVQ Level 3 Electrical Installation/Maintenance.
  • BS7671 18th edition.
  • The ability to design new systems and additions to existing installations.
  • Familiarity with the general risks and hazards associated with building work, including asbestos.
  • A great understanding of legal compliance within maintenance and Facilities management, as well as how to achieve and maintain it to a high standard.
  • PC literacy and competence in the use of MS Office Package, including MS Excel and MS Word. An ideal candidate will have experience with security system programs such as CCTV and access control and CAFM systems.
  • The ability to independently problem-solve and undertake general maintenance tasks to a high quality.
  • Happiness in supervising and managing contractors.
  • A willingness to learn and understand our systems on site, including fire alarm, heating system, AC, compressed air, etc.
  • Some knowledge of mechanical engineering/plumbing and building construction.
  • Excellent communicative and feedback skills.

Desirable qualifications include:

  • IOSH Managing Safely
  • Inspection and Testing Qualification (2391/2394/2395)

The successful candidate will possess:

  • Personable and enthusiastic qualities with excellent customer service skills.
  • Excellent communication skills and great attention to detail, with a confident, friendly, and courteous manner.
  • A commitment to providing a professional service and producing high-quality work.
  • Punctuality, reliability, and flexibility, with a 'can do' attitude to tasks and problems.
  • The ability to work on own initiative or as a great team player, able to build and maintain effective working relationships with the team.
  • Adaptability to various duties of the post, comfortable working with changing priorities, and able to adapt to the needs of the business.
  • Cultural sensitivity and awareness, exercising discretion at all times.
  • A willingness to be dressed appropriately for the respective work tasks.
  • A team player who will always go above and beyond to achieve.

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