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Quality Management Director

2 months ago

Hertfordshire, United Kingdom Addition+ Full time
Job Title: Senior Manager for Quality Management

About the Role:

We are seeking a highly skilled and experienced Senior Manager for Quality Management to join our team at Addition+. As a key member of our property management team, you will be responsible for overseeing the day-to-day management of residential blocks, ensuring that properties are maintained to the highest standards while providing excellent customer service to residents and stakeholders.

Key Responsibilities:

  • Manage a portfolio of residential blocks, ensuring compliance with all health, safety, and legal requirements.
  • Oversee property maintenance and repair works, ensuring that all issues are addressed promptly and efficiently.
  • Coordinate with contractors and suppliers to ensure high-quality work is delivered on time and within budget.
  • Prepare and manage service charge budgets, keeping accurate records of all expenditures.
  • Conduct regular property inspections to identify and address maintenance issues or non-compliance.
  • Handle all resident inquiries, complaints, and requests in a timely and professional manner.
  • Ensure that all property insurance, certifications, and compliance checks are up to date.
  • Organise and attend residents' meetings, providing clear updates on property management issues.
  • Liaise with freeholders, leaseholders, and other stakeholders to ensure smooth property operations.
  • Keep up to date with legislation affecting property management, ensuring full compliance with relevant regulations.

Requirements:

  • Proven experience in managing residential properties or blocks.
  • Strong understanding of property management legislation, including health and safety, and leasehold regulations.
  • Proficient in property management software and general IT skills.
  • Full driving license (preferred but not essential).

What We Offer:

  • Competitive salary based on experience.
  • Pension scheme.
  • 25 days annual leave plus bank holidays.
  • Opportunities for professional development and training.