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Head of Customer Experience and Operations

2 months ago

Oxford, Oxfordshire, United Kingdom Crowcon Detection Instruments Ltd. Full time
About the Role

We are seeking a highly experienced and skilled Head of Customer Experience and Operations to join our team at Crowcon Detection Instruments Ltd. This is a senior leadership role that will play a critical part in driving our company's growth and success.

Key Responsibilities
  • Develop and implement a customer-centric strategy that aligns with our company's overall goals and objectives.
  • Lead and manage a team of customer-facing professionals to deliver exceptional customer experiences across all touchpoints.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction and loyalty.
  • Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
  • Monitor and analyze customer feedback and sentiment to inform business decisions and drive continuous improvement.
  • Stay up-to-date with industry trends and best practices in customer experience and operations to ensure our company remains competitive and innovative.
Requirements
  • 5+ years of experience in a customer-facing leadership role, preferably in a B2B environment.
  • Proven track record of developing and implementing successful customer experience strategies.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the gas detection industry.