Account Manager

3 weeks ago


Sutton Coldfield, Birmingham, United Kingdom Hawk 3 Talent Solutions Full time

Account Manager Job Description

**Job Summary:**

We are seeking an experienced Account Manager to join our team at Hawk 3 Talent Solutions. The successful candidate will be responsible for providing support to our clients with scheduling and customer services.

**Key Responsibilities:**

* Booking in Facilities Management work/tasks for the field team
* Liaising with Clients/Operatives on the jobs that need to be carried out
* Scheduling of the engineers/cleaners to attend client sites
* Post Clean Reports
* Invoicing Spreadsheet completion
* Filing
* High levels of customer service, answering calls from Clients, customers and the field team in regards to new tasks or current tasks
* Handling client complaints in a prompt manner and escalating to the relevant personnel

**Requirements:**

* Previous Office Experience – Customer Service or Administration
* Scheduling experience is a bonus
* Good clear telephone voice
* Open to changing tasks
* Able to multi-task
* Experienced with Microsoft packages
* Able to work on own initiative and self-manage/support others
* Methodical

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for career growth and development
* Competitive salary and benefits package

**How to Apply:**

If you are a motivated and organized individual with excellent communication skills, please submit your application through the application process for the site this job is advertised on. We look forward to hearing from you


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