Floor Manager

4 days ago


Norwich, Norfolk, United Kingdom RIVER ISLAND Full time
About the Role

We are seeking an experienced and skilled Floor Manager to join our team at River Island. As a key member of our retail team, you will be responsible for delivering exceptional customer service and driving sales growth in our stores.

Key Responsibilities
  • Customer Service and Sales
    • Provide outstanding customer service and ensure that customers have an exceptional shopping experience.
    • Drive sales growth through effective merchandising, visual displays, and customer engagement.
  • Team Leadership
    • Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service.
    • Develop and implement strategies to improve sales performance and customer satisfaction.
  • Store Operations
    • Ensure that the store is maintained to a high standard of cleanliness and organization.
    • Manage stock levels, inventory, and visual merchandising to maximize sales and minimize waste.
  • Reporting and Analysis
    • Monitor and analyze sales data to identify trends and opportunities for growth.
    • Provide regular sales reports to management and make recommendations for improvement.
Requirements
  • Experience
    • Previous experience as a Floor Manager or in a similar retail leadership role.
  • Skills
    • Excellent customer service and sales skills.
    • Strong leadership and team management skills.
    • Ability to analyze sales data and make informed decisions.
    • Excellent communication and interpersonal skills.
  • Education
    • High school diploma or equivalent required.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including a generous bonus scheme.
  • Opportunities for Career Advancement
    • Opportunities for career advancement and professional development within the company.
  • Discounts and Perks
    • Discounts and perks, including a 50% staff discount and uniform allowance.

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