Volunteering and Community Liaison

4 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Volunteering and Community Assistant. As a key member of our Visitor Experience Team, you will play a vital role in delivering our Volunteering and Community plan, providing administrative, communications, and event support across departments.

As a Volunteering and Community Assistant, you will work closely with colleagues in programming, heritage, curation, and visitor experience to develop an inclusive culture and embed the 'Welcome Everyone' Value. You will be responsible for providing volunteers, volunteer managers, partners, and communities with a quality and consistent experience.

Key Responsibilities
  • Deliver administrative, communications, and event support across departments to help deliver the Volunteering and Community plan.
  • Work collaboratively with colleagues in programming, heritage, curation, and visitor experience to develop an inclusive culture and embed the 'Welcome Everyone' Value.
  • Provide volunteers, volunteer managers, partners, and communities with a quality and consistent experience.
  • Support the team to develop an inclusive culture and embed the 'Welcome Everyone' Value.
What We're Looking For

We are looking for an individual who is:

  • Excellent at communicating with and getting on with people from all backgrounds.
  • Understanding of the differences between staff and volunteers and enthusiastic about the benefits of volunteering and community engagement.
  • Well-organised, with good attention to detail and an understanding of why great customer service matters.
  • Flexible and positive in their approach to change.
  • Knowledge and practical experience of IT systems would be beneficial but not essential.
About Us

The National Trust has the motto 'For everyone, for ever' at its heart. We are working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

We offer a range of benefits, including a substantial pension scheme, free entry to National Trust places, rental deposit loan scheme, season ticket loan, EV car lease scheme, perks at work discounts, holiday allowance, flexible working, employee assistance programme, and free parking at most Trust places.



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