Casualty Team Leader
1 month ago
Location: Glasgow/Stoke-on-Trent/Leeds
Hours: 35 hours per week, Monday - Friday
Our Opportunity:
Davies Group is seeking a skilled Team Leader to join our Casualty team. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.
Key Responsibilities:
- Liaise with insurers, policyholders, and brokers to ensure effective communication and claim resolution.
- Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
- Obtain all relevant evidence and documentation to support claim resolution.
- Determine appropriate actions to resolve each case, ensuring compliance with client requirements and company procedures.
- Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
- Negotiate settlements within agreed authority limits, ensuring fair and timely resolution of claims.
- Maintain proactive communication with all parties involved, ensuring clear and transparent claim handling.
- Adhere to documented procedures and client requirements, ensuring consistent and high-quality claim handling.
- Regularly review and maintain proper reserves, ensuring accurate and up-to-date claim information.
- Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.
Requirements:
- Experience handling Noise Induced Hearing Loss Claims is ideal.
- Excellent management, planning, and organisational skills.
- Experienced in leading a diverse team.
- Strong confident communicator with excellent negotiation skills.
- Leadership and motivational skills to drive team performance.
- Proficiency in managing Claims from cradle to grave.
- Experience with the investigation of Liability Claims.
- Knowledge of how to value injury claims.
- Understanding of Civil Procedure Rules and the Claims Portal.
- Commitment to delivering outstanding customer service.
- Collaborative team player with exceptional communication abilities.
Why Davies Group?
Davies Group is a great place to work, with a values-driven culture that prioritises teamwork and collaboration. As a Team Leader, you will be valued and supported, with opportunities for development and growth. You will also enjoy excellent benefits, including a reward platform, 25 days holiday, and development, training, and professional qualifications.
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