Valet Parking Area Supervisor
4 weeks ago
About the Role:
Parking Management Company (PMC) is seeking a highly skilled Valet Parking Area Manager to oversee multiple accounts, manage a team of managers, and contribute to the growth and success of our operations.
Key Responsibilities:
- Work 40+ hours on-site at specific accounts, overseeing multiple locations and leading a team of managers.
- Maintain a work-friendly atmosphere at all locations.
- Update and maintain forecasts, budgets, and other financial documents.
- Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by an established deadline.
- Management of claim preventions, claims reporting, and revenue collection at account(s).
- Hire, train, develop, and discipline/terminate employees.
- Ensure associates are compliant on all onboarding tasks and properly trained/certified.
- Identify, coach, and train associates for internal promotions at all levels.
- Maintain a strong level of communication with associates and clients.
- Anticipate client needs and exceed their expectations in resolving customer issues.
- Be prepared for on-call problem-solving 24/7.
- Booking, scheduling, and billing private events (where applicable).
- Up to 75% travel may be required.
Requirements:
- High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience preferred.
- Management or leadership-related training/certifications/business is a plus.
- Valid driver's license and reliable transportation.
- Ability to pass background and motor vehicle record checks.
- Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
- Ability to lead a team.
- Ability to drive a standard (stick-shift) vehicle.
Work Environment and Physical Demands:
- Regular exposure to all outdoor weather conditions (e.g., wet, snow, humid, extreme heat and cold, where applicable).
- Standing for up to 8 hours at a time.
- Physically able to run to and from vehicles and parking areas multiple times during a shift.
- Running 200 yards, up to 75 times during a shift is not uncommon.
- Quickly getting in and out of many different types and sizes of vehicles during a shift.
Additional Requirements:
- Use of personal cell phones may be required for work purposes.
- Other duties as assigned by leadership.
Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities, including training, conferences, and mentorship programs
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