Valet Parking Area Supervisor

4 weeks ago


Mansfield, Nottinghamshire, United Kingdom Parking Management Company Full time

About the Role:

Parking Management Company (PMC) is seeking a highly skilled Valet Parking Area Manager to oversee multiple accounts, manage a team of managers, and contribute to the growth and success of our operations.

Key Responsibilities:

  • Work 40+ hours on-site at specific accounts, overseeing multiple locations and leading a team of managers.
  • Maintain a work-friendly atmosphere at all locations.
  • Update and maintain forecasts, budgets, and other financial documents.
  • Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by an established deadline.
  • Management of claim preventions, claims reporting, and revenue collection at account(s).
  • Hire, train, develop, and discipline/terminate employees.
  • Ensure associates are compliant on all onboarding tasks and properly trained/certified.
  • Identify, coach, and train associates for internal promotions at all levels.
  • Maintain a strong level of communication with associates and clients.
  • Anticipate client needs and exceed their expectations in resolving customer issues.
  • Be prepared for on-call problem-solving 24/7.
  • Booking, scheduling, and billing private events (where applicable).
  • Up to 75% travel may be required.

Requirements:

  • High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience preferred.
  • Management or leadership-related training/certifications/business is a plus.
  • Valid driver's license and reliable transportation.
  • Ability to pass background and motor vehicle record checks.
  • Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
  • Ability to lead a team.
  • Ability to drive a standard (stick-shift) vehicle.

Work Environment and Physical Demands:

  • Regular exposure to all outdoor weather conditions (e.g., wet, snow, humid, extreme heat and cold, where applicable).
  • Standing for up to 8 hours at a time.
  • Physically able to run to and from vehicles and parking areas multiple times during a shift.
  • Running 200 yards, up to 75 times during a shift is not uncommon.
  • Quickly getting in and out of many different types and sizes of vehicles during a shift.

Additional Requirements:

  • Use of personal cell phones may be required for work purposes.
  • Other duties as assigned by leadership.

Benefits:

  • Competitive salary commensurate with experience
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
  • Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
  • Professional development opportunities, including training, conferences, and mentorship programs


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