Primary Care Assistant

1 week ago


Romford, Greater London, United Kingdom Havering Health Ltd Full time

About the Role

Havering Health Ltd is seeking a Clinical Support Officer to join our team in Havering Liberty Primary Care Network. As a Clinical Support Officer, you will be responsible for providing administrative and clinical support to our General Practices, enabling them to focus on patient care.

Main Responsibilities

  1. Sorting clinical post and prioritizing tasks
  2. Signposting patients to other healthcare professionals
  3. Extracting information from clinical letters and adding notes
  4. Dealing with routine clinical post, including DNA letters and 2WW referrals
  5. Arranging appointments, referrals, and follow-up appointments
  6. Preparing patients for GP consultations, taking brief histories, and basic readings
  7. Dipping urine, taking blood pressure, ECGs, and phlebotomy
  8. Completing basic forms for GP approval and signing
  9. Explaining treatment procedures to patients and arranging follow-up appointments
  10. Supporting GPs with immunisations and wound care

Requirements

  1. Good verbal and written communication skills
  2. Ability to complete forms and maintain accurate records
  3. Strong organisational skills, including planning, prioritising, and time management
  4. Understanding of confidentiality and data protection
  5. Ability to work within limits of competence and seek advice when needed
  6. Professional and compassionate attitude to patient care
  7. Ability to remain diplomatic when dealing with sensitive matters

What We Offer

A supportive and collaborative working environment, with opportunities for learning and professional development. As a Clinical Support Officer, you will be trained to work independently and as part of a team, with regular supervision and support from our GP mentors and the local Training Hub Provider.



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