Assistant Shop Manager Great Dunmow

3 weeks ago

Great Dunmow, Essex, United Kingdom St Clare Hospice Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Shop Manager Assistant for St Clare Hospice. As a key member of our retail team, you will be responsible for assisting the Shop Manager in leading and managing our charity shop, ensuring efficiency, effectiveness, and professionalism in the operational running of the shop.

Main Responsibilities

  • Assist the Shop Manager in leading and managing the shop, ensuring compliance with health and safety regulations and retail gift aid processing.
  • Maintain the day-to-day running of the shop in the Shop Manager's absence.
  • Maximise profits from the sales of donated stock and new goods for St Clare Hospice.
  • Support the shop team by providing communication, leadership, support, guidance, and direction in all aspects of their work/volunteering.
  • Ensure that all appropriate standards are met, including information governance, data management, Gift Aid Compliance, health and safety, and security.

About St Clare Hospice

At St Clare Hospice, our vision is that every adult with a life-limiting condition in our local communities should have access to palliative care services wherever and whenever they need them, so that they can make the most of every moment, no matter how long they have left to live. Our many different services provide patients, their families, and carers, with physical, emotional, social, psychological, and spiritual support, at home or here at the Hospice.

Requirements

  • Good level of literacy and numeracy equivalent to GCSE or equivalent grade 4/C (pass) in English Language and Maths.
  • Good organisational skills, including ability to plan and prioritise own workload to meet deadlines.
  • Ability to problem solve and use own initiative.
  • Good interpersonal skills, including customer service skills, ability to deal with the public, liaise with donors, and build effective working relationships with volunteers.
  • Good written communication skills, including ability to brief communications team on events publicity.
  • Team player, and ability to work well as part of a small and wider team.
  • Excellent attention to detail and accurate record keeping.
  • Demonstrable merchandising and display skills.
  • Ability to handle upset or difficult customers constructively and sensitively.
  • Ability to use own initiative and work independently.
  • Positive, self-motivated, and driven to achieve results.

Desirable

  • Current driving licence and access to vehicle to use for work purposes.
  • Retail, sales, or other commercial experience in a relevant field.
  • Cash handling.
  • Understanding of volunteering and the motivations of volunteers.
  • Confident user of computers and sound knowledge of Word, Excel, and Outlook.

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