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Café Operations Director

1 month ago

London, Greater London, United Kingdom H&M Group Full time

Job Description:

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This Store Experience Manager role is ideal for an experienced leader who wants to take their career to the next level. As a member of our H&M Group team, you will play a key role in driving sales growth and improving customer satisfaction in one of our stores.

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Your Key Responsibilities:

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  • \
  • Oversee the day-to-day operations of the store, ensuring that all aspects of the business are running smoothly.\
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.\
  • Lead a team of managers, visual merchandisers, and sales advisors to achieve excellent service standards.\\-/ul\

Requirements:

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  • \
  • You have a proven track record in leading high-performing teams and driving business growth.\
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.\
  • You are familiar with KPIs, selling reports, and store operation routines, and have a basic understanding of budgeting and financial management.\
  • You are comfortable with change and able to adapt to shifting priorities and deadlines.\-/ul\

Salary and Benefits:

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The estimated salary for this role is £45,000-£60,000 per annum, depending on location. In addition to a competitive salary, we offer attractive benefits, including a 25% staff discount, usable on all our H&M Group brands in stores and online, and inclusion in our H&M Incentive Program - HIP.