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IT Support Specialist

2 months ago

Cowdenbeath, Fife, United Kingdom Hemmersbach UK Ltd Full time
{"title": "IT Support Engineer Role", "description": "

Hemmersbach UK Ltd is a leading provider of IT infrastructure services, operating in over 190 countries with a strong presence in Scotland. As a socially responsible company, we prioritize our customers\u2019 needs while making a positive impact on the world.



This role offers a unique opportunity to work directly with clients, providing dedicated support services for deskside and print. As part of a highly committed support team, you will be fully supported by your Service Delivery Manager, Team Leader, and colleagues in every aspect of your work.



Key responsibilities include addressing various tickets throughout the day, resolving each one sympathetically, pragmatically, and with a strong sense of customer service. You will have direct influence on people\u2019s day-to-day working life, making a real difference in their productivity and job satisfaction.



In addition to a broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.



Requirements:

  • Previous experience resolving deskside problems sitting with the user
  • Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
  • Confidence in addressing break/fix issues
  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting


What We Offer:

  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits


If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please send your CV, together with your availability to interview and salary expectations.

"}