Service Architect

1 month ago

Reading, Reading, United Kingdom Roc Technologies Full time
Service Architect Opportunity at Roc Technologies

Roc Technologies is a leading provider of IT managed services, and we are seeking a highly skilled Service Architect to join our team. As a Service Architect, you will play a critical role in shaping and standardizing our approach to service design, technology, and delivery.

Key Responsibilities:

  • Develop and maintain Service Architecture plans for Roc's Shared Managed Service function, Network Operations Center (NOC), and key customer base.
  • Refine and create managed service pricing tools and cost models to meet and exceed gross margin targets.
  • Manage Roc's Managed Service collateral and contribute to business development initiatives.
  • Identify and introduce new tools, technologies, and methodologies that enhance Roc's service delivery capability.
  • Drive efficiencies of scale by promoting the use of Roc's shared managed services function and standard offerings.
  • Work closely with the services team and technical consultants to ensure customer requirements are met with the appropriate technical solutions.

Knowledge, Skills, and Experience:

Essential:

  • Deep understanding of IT Managed Services, including Service Desk Outsourcing, Managed Infrastructure Services, and End User Computing Outsourcing.
  • Strong commercial acumen, with experience in cost modeling and driving efficiencies across Managed Service contracts.
  • Proven track record of architecting successful bids for medium to large Managed Services contracts.
  • At least 10 years of experience in a Service Architect/Consultancy role, showcasing clear career progression.
  • Experience working with geographically dispersed teams across the UK.
  • Strong understanding of ITIL-based processes.
  • Excellent interpersonal and communication skills, with experience influencing stakeholders at the executive level.
  • Effective time management, able to meet competing demands.
  • Experience in onboarding new technologies and methodologies from concept to high-quality services.
  • Previous experience working within a Managed Service Provider.

Desirable:

  • Experience working with public sector organizations, including government and defence.
  • Experience in networking managed services (Aruba Central, Cisco Meraki, Juniper MIST).
  • Expertise in Microsoft managed services, including Azure, infrastructure management, and M365 technologies.
  • Knowledge of tools such as ServiceNow, SolarWinds, and NinjaOne.
  • Active Security Clearance (SC or DV).
  • Experience in SOC services provision.

At Roc, you will play a key role in shaping the future of our services while working alongside industry experts. If you are passionate about driving transformation in IT services and want to make a real impact, we'd love to hear from you.

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