Service Architect

4 weeks ago

Reading, Reading, United Kingdom Roc Technologies Full time
Service Architect Opportunity at Roc Technologies

Roc Technologies is seeking a skilled Service Architect to play a critical role in shaping and standardising our approach to Service Design, Technology, and Delivery.

As a Service Architect, you will be responsible for discovering, composing, and prescribing service solutions to help clients overcome challenges through managed and/or outsourced services.

Key Responsibilities:
  • Engage with prospects and customers at all levels to support new sales and growth opportunities.
  • Present service solutions that showcase Roc's value and competitive advantage.
  • Develop and maintain Service Architecture plans for Roc's Shared Managed Service function, Network Operations Center (NOC), and key customer base.
  • Refine and create managed service pricing tools and cost models to meet and exceed gross margin targets.
  • Manage Roc's Managed Service collateral and contribute to business development initiatives.
  • Identify and introduce new tools, technologies, and methodologies that enhance Roc's service delivery capability.
  • Drive efficiencies of scale by promoting the use of Roc's shared managed services function and standard offerings.
  • Work closely with the services team and technical consultants to ensure customer requirements are met with the appropriate technical solutions.
Requirements:
  • Deep understanding of IT Managed Services, including Service Desk Outsourcing, Managed Infrastructure Services, and End User Computing Outsourcing.
  • Strong commercial acumen, with experience in cost modeling and driving efficiencies across Managed Service contracts.
  • Proven track record of architecting successful bids for medium to large Managed Services contracts.
  • At least 10 years of experience in a Service Architect/Consultancy role, showcasing clear career progression.
  • Experience working with geographically dispersed teams across the UK.
  • Strong understanding of ITIL-based processes.
  • Excellent interpersonal and communication skills, with experience influencing stakeholders at the executive level.
  • Effective time management, able to meet competing demands.
  • Experience in onboarding new technologies and methodologies from concept to high-quality services.
  • Previous experience working within a Managed Service Provider.

Roc Technologies is a dynamic company that values innovation and customer satisfaction. If you are passionate about driving transformation in IT services and want to make a real impact, we'd love to hear from you.

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