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Digital Asset Support Specialist
1 month ago
GFO-X is a regulated and centrally cleared trading venue dedicated to digital asset derivatives. We have partnered with LCH SA, offering clearing of Bitcoin index futures and options contracts traded on our platform.
Job Title: Digital Asset Support Specialist - LondonWe are seeking an experienced Digital Asset Support Specialist to join our team at GFO-X. The successful candidate will participate in the daily operations of our globally distributed technical support team.
About the Role- Provide application-level support to our trading venue: Respond to customer and internal inquiries, diagnose issues, and provide effective solutions.
- Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring, and orchestration software.
- Assist with client onboarding to our Exchange platform, working with internal teams to quickly get clients up and running.
- Be the primary interface to clients.
- Lead API and Algo Conformance testing and certification.
- Support start and end-of-day settlement process and back office functions.
- Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.
- Hardware support: Provide technical assistance and troubleshooting for hardware.
- No more than 5 years of total experience in a financial organization, ideally in trade or front-office support.
- Working knowledge of FIX protocol.
- Practical experience with troubleshooting Application Services, including API issues.
- Strong problem-solving and communication skills.
- Demonstrated client focus and appreciation of Customer Experience.
- Able to multi-task efficiently and work under time pressure.
- Familiarity with ITIL working practices.
- Experience with Jira and Confluence.
The salary for this role is approximately £60,000 - £80,000 per year, depending on experience.
What We OfferGFO-X offers a competitive benefits package, including opportunities for career growth and development in the digital asset industry.
