Digital Asset Support Specialist

6 days ago


London, Greater London, United Kingdom Ledger Full time
We're making the world of digital assets accessible and secure for everyone.
As a Digital Asset Support Specialist at Ledger, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction.
Estimated Salary: $45,000 - $55,000 per annum. Your mission is to ensure customer satisfaction & reply to day-to-day customer requests by communicating clearly and concisely, writing clear and well-structured documentation on service tickets, and following up to ensure resolution. You will also identify recurring support trends and product performance issues, providing timely feedback to our product team. By suggesting improvements to our knowledgebase articles, FAQs, and other support documentation, you will help customers self-serve as much as possible. Additionally, you will work with other teams and departments to ensure effective communication and collaboration.
Requirements:
  • Prior experience in customer support or in a customer-facing role
  • Strong communication and problem-solving skills
  • Familiarity with cryptocurrency and Web3 technologies


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