Risk and Regulatory Compliance Lead

2 days ago


Bath, Bath and North East Somerset, United Kingdom Brown & Brown Europe Full time

Position: Risk and Regulatory Compliance Lead

Location: Somerton or other Higos office locations

Salary: £58,000 + performance-related bonuses and a comprehensive benefits package

About the Role:

We are seeking a highly skilled Risk and Regulatory Compliance Lead to join our successful broking team in Somerton or another Higos office location. As a key member of our leadership team, you will assist the Managing Director and leadership team in ensuring compliance with regulatory requirements and group policies.

This role requires a strong understanding of key regulatory requirements, including ICOBs, DISP, and GDPR. You will lead the implementation of revised or new risk and compliance processes to ensure fair customer outcomes and regulatory compliance, working closely with Group Risk and Compliance.

Responsibilities:

  • Liaise with Group Risk and Compliance to build effective working relationships.
  • Act as a contact point for day-to-day risk and compliance matters and queries arising from all Higos offices.
  • Assist the MD and Leadership team in implementing and executing policies and procedures.
  • Lead the implementation of revised or new risk and compliance processes to ensure fair customer outcomes and regulatory compliance.
  • Coordinate the quarterly Management review of the risk and control registers and completion of quarterly conduct risk MI for submission.
  • Ensure an appropriate file review process is in place using the File Checker System to demonstrate compliance with key regulatory standards.
  • Manage, investigate, and resolve customer complaints giving due consideration to fair customer outcomes, regulatory, and business requirements.
  • Coordinate regular Management reviews of the conflicts of interest register ensuring actions are in place to mitigate potential conflicts.
  • Identify, report, and escalate regulatory breaches, loss events, and systemic issues ensuring suitable remedial and preventive actions are implemented.
  • Review customer-facing documentation and communication to ensure content is clear, fair, not misleading, and supports good customer outcomes.
  • Maintain the complaints register and undertake root cause analysis and identify training needs and areas for improvement.
  • Coordinate the collation of information for Higos regulatory submissions.
  • Liaise with external parties as required to facilitate audits.
  • Maintain the Insurer Terms of Business Register coordinating new agency applications and agreements.
  • Ensure all Data Subject Access Requests (DSAR) are responded to appropriately and in accordance with required timescales.
  • Maintain the Gifts and Hospitality log.
  • Initial investigation of sanctions matches eliminate non-matches.
  • Lead the maintenance of the CII Chartered status and professional qualifications administration.
  • As and when required, undertake projects and/or provide specialist input into wider business initiatives.
  • Prepare monthly management reports and attend management meetings as requested.

Benefits:

  • Negotiable salary + bonuses.
  • A wide range of additional addon benefits and discounts (Pension, DIS, Holiday etc).
  • CII Membership and CII Studies / exams paid.
  • Free parking (Somerton office).

Your Experience:

  • Demonstrable track record operating in a FCA regulated business providing or distributing products to commercial customers or consumers ideally general insurance.
  • Working knowledge of key regulatory requirements including ICOBs, DISP, GDPR.
  • Strong inter-personal and leadership skills.
  • Effective communicator with ability to articulate requirements to a range of audiences including customers, operational staff, and senior management.
  • Self-starter, uses initiative, and able to operate independently.
  • Attention to detail, excellent investigation, and analytical skills.
  • Customer-focused individual.
  • Competent user of Microsoft Applications.


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