Customer Delivery Specialist
4 weeks ago
We are seeking a dynamic and customer-focused individual to join our team as a Customer Delivery Advisor. In this role, you will be responsible for ensuring a seamless online sales experience for our customers.
Key Responsibilities:
- Liaise with customers to keep them informed about the progress of their order.
- Verify that all work is completed on time by the Aftersales department before collection.
- Collaborate with the documents and logistics team to ensure the vehicle can be delivered to the customer.
- Conduct follow-up calls with customers and respond to any queries after the customer has taken ownership of the vehicle.
- Ensure that all customer feedback is captured and reported to the Management Team.
Requirements:
- Confident and positive attitude.
- Excellent organisational and administrative skills.
- Good learner with a willingness to develop further.
- Strong team player.
- Flexible.
- IT and PC literate to an intermediate level.
About Us:
CarSupermarket.com is part of the Aramis Group, a pan-European automotive technology group. We pride ourselves on providing an excellent customer experience and are committed to innovation and investment in the latest technology.
What We Offer:
- Competitive salary and potential for OTE.
- 6 weeks annual leave (rising with length of service).
- Training and career development.
- Pension and healthcare scheme.
- Cycle to Work scheme.
- Employee of the Month Awards.
- Free parking, tea, and coffee.
- Paid social events.
- Access to dedicated mental health and wellbeing services.
- Access to our online rewards platform.
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