Lead D&T Technician

3 weeks ago


London, Greater London, United Kingdom Dreamtek Limited Full time
Job Title: Lead D&T Technician

We are seeking a highly skilled and experienced Lead D&T Technician to join our team at Dreamtek Limited. As a key member of our XR team, you will be responsible for managing the creation and distribution of content via multiple methods of outreach, including live streaming, online, and pre-records for PR/marketing.

Key Responsibilities:
  • Manage the technical support lifecycle and be responsible for managing technical risks throughout pre-production planning, execution, and post-event.
  • Provide operational and technical support for XR projects, including monitoring cloud-based systems remotely and troubleshooting/escalating where necessary.
  • Take on tasks in special projects or assignments as outlined by the supervisor and/or service delivery manager and execute them within the given timeline.
  • Own the technical support lifecycle and be responsible for managing technical risks throughout pre-production planning, execution, and post-event.
  • Content assessments and management of content files for event delivery.
  • Consistently deliver high-quality service to our clients and facilitate partners' tours of the space.
  • Assist with training of staff and improving their technical proficiency.
  • Experience managing a team of technical and creative people at varying levels.
  • Able to operate or learn equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching, and formatting).
  • Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
  • Web or Internet start-up environment and customer service experience are a plus.
  • Asset workflow management experience a plus.
  • Ability to travel domestic/international.

We are an equal opportunities employer and welcome applications from all qualified candidates. Our company culture is built on diversity, innovation, and creativity, and we are committed to creating an inclusive environment for all employees.


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