Student Support and Experience Officer

2 weeks ago


Manchester, United Kingdom Elizabeth School of London Full time £24,000 - £26,000
Student Support Officer

Elizabeth School of London is seeking a highly motivated and dedicated individual to join our team as a Student Support Officer. As a key member of our Student Support department, you will play a vital role in ensuring the smooth operation of our educational institution.

Key Responsibilities:
  • Provide administrative support to various departments and assist students with their queries and concerns.
  • Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
  • Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
  • Handle general administrative tasks such as photocopying, filing, and managing office supplies.
  • Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
Requirements:
  • Bachelor's degree from a recognised university.
  • Knowledge in Customer Service Standards.
  • Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
  • Strong interpersonal skills for building rapport and trust with students.
  • Proficiency in using IT technology to record and search student data base.
  • Knowledge of counselling techniques to provide emotional support.
Benefits:
  • Private medical (health) insurance with BUPA.
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.
  • Gym membership discounts.
  • Retail discount schemes.
  • Cinema discounts.
  • Grocery discounts.
  • Cycle to work.
  • Financial wellbeing – personal debt advice.
  • Financial wellbeing education.


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