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Porter - Customer Care Specialist

1 month ago

Godalming, Surrey, United Kingdom Chartwells - Independent Full time

We're seeking a dedicated Porter to ensure the smooth running of operations at Chartwells on a full-time basis, contracted to 40 hours per week.

As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We offer a comprehensive benefits package which includes:

  • Exclusive travel discounts with various travel companies
  • Save money on your food shop with discounts on major supermarkets
  • Quick access to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Here's an idea of what your shift patterns will be: Other

Could you bring your spark to Chartwells? Here's what you need to know:

Your key responsibilities will include:

  • Assisting in keeping the lobby and other public areas clean and tidy
  • Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
  • Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
  • Responding to customer requests where required
  • Running errands
  • Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Our ideal Porter will:

  • Be adaptable and easily embrace changing priorities
  • Be a brilliant communicator and easily build relationships
  • Have experience delivering high quality customer care
  • Take initiative and make decisions that are right for our customers
  • Possess the ability to work under pressure
  • Demonstrate exceptional timekeeping and reliability

As part of Compass, you'll help to feed people, fuel progress and forge connections in around 6,000 venues. You'll have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength