Ice Rink Operations Manager

4 weeks ago


London, Greater London, United Kingdom IMG Events Full time
Job Summary

We are seeking an experienced Ice Rink Operations Manager to lead our team of staff and provide exceptional customer service at our winter rinks in Hyde Park Winter Wonderland and Glide at Battersea Power Station.

Salary: £25,000 - £35,000 per annum

About the Role

The successful candidate will be responsible for supervising a team of Ice Rink Assistants and Ice Marshals, providing training and guidance on safety procedures, customer service, and rink operations. They will also conduct regular staff meetings, manage day-to-day staff-related issues, and ensure that these are escalated to the Duty Managers as required.

Key Responsibilities:

  • Lead and supervise a team of Ice Rink Assistants and Ice Marshals
  • Provide training and guidance to staff on safety procedures, customer service, and rink operations
  • Conduct regular staff meetings to communicate policies, procedures, and updates
  • Manage day-to-day staff-related issues and ensure that these are escalated to the Duty Managers as required

Requirements:

  • Strong leadership and team management abilities
  • Excellent customer service and interpersonal communication skills
  • Knowledge of ice rink operations, including safety protocols and equipment maintenance
  • Ability to handle stressful situations calmly and efficiently
  • You must be approachable and friendly with outstanding customer service skills and a real desire to represent the Glide brand in a positive light
  • You will bring high energy with an ability to work in a busy, fast-paced environment
  • Technical knowledge of Ice Management and experience of driving a Zamboni would be advantageous
  • A flexible approach to shift patterns – our rota is designed around our operational needs


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