Hotel Operations Manager

1 month ago

Gloucester, Gloucestershire, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.

Responsibilities:

  • Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
  • Managing and developing department heads and staff to ensure efficient and effective operations
  • Maximizing revenue streams and controlling costs to meet financial goals
  • Ensuring compliance with legal requirements and regulations
  • Developing and implementing strategies to improve guest experience and satisfaction
  • Handling guest complaints and ensuring prompt resolution
  • Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
  • Participating in the development and implementation of hotel policies and procedures
  • Developing and implementing crisis management plans and protocols

Benefits

  • Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Proven experience as a hotel operations manager or in a similar role
  • Strong leadership and management skills with the ability to motivate and develop staff
  • Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
  • Strong financial management skills with the ability to maximize revenue and control costs
  • Strong knowledge of hotel operations and industry trends
  • Strong problem-solving skills and ability to make decisions in a fast-paced environment
  • Ability to work flexible hours including nights, weekends, and holidays
  • Bachelor's degree in hospitality management or a related field preferred

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

Hotel

Located in a prime location, our hotel offers a range of amenities and services to ensure a comfortable and enjoyable stay. With 95 bedrooms, including 6 family rooms, meeting rooms for up to 180 delegates, and a Civil Ceremony licence, we are the perfect choice for both business and leisure travelers.

Our hotel is situated within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre, making it an ideal base for those looking to explore the local area. With miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean, there is something for everyone to enjoy.

About us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. With a focus on delivering exceptional guest experiences and providing a supportive and inclusive work environment, we are the perfect choice for those looking to start or advance their career in the hospitality industry.

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