Hotel Operations Manager

1 month ago

Gloucester, Gloucestershire, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.

Responsibilities:

  • Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance
  • Manage and develop department heads and staff to ensure efficient and effective operations
  • Maximize revenue streams and control costs to meet financial goals
  • Ensure compliance with legal requirements and regulations
  • Develop and implement strategies to improve guest experience and satisfaction
  • Handle guest complaints and ensure prompt resolution
  • Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members
  • Participate in the development and implementation of hotel policies and procedures
  • Develop and implement crisis management plans and protocols

Benefits

  • Enjoy enviable employee discounts on bedroom rates across our hotel portfolio
  • Take advantage of shopping discounts, including groceries, fashion, travel, utilities, days out, and holidays
  • Access eye care, free legal and money advice, counseling sessions, hospital and death benefit plans, and a cycle to work scheme
  • Stay healthy and active with wellbeing tips and support, fitness videos, recipe ideas, and advice on keeping active and healthy living
  • Enjoy wellbeing podcasts and TV, breathing exercises, and a 24/7 advice and support line
  • Be recognized and rewarded with team recognition and free meals on duty
  • Enjoy free parking

Ideal Candidate

  • Proven experience as a hotel operations manager or in a similar role
  • Strong leadership and management skills with the ability to motivate and develop staff
  • Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
  • Strong financial management skills with the ability to maximize revenue and control costs
  • Strong knowledge of hotel operations and industry trends
  • Strong problem-solving skills and ability to make decisions in a fast-paced environment
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Bachelor's degree in hospitality management or a related field preferred

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

Hotel

Located just 5 minutes from the M5 and a short taxi journey from Gloucester train station, the Gloucester Hotel is part of the Signature Collection By Best Western. An equal distance from junctions 11A and 12 of the M5, we are only a 5-7-minute drive from the motorway.

The hotel features 95 bedrooms, including 6 family rooms, meeting rooms for up to 180 delegates, a Civil Ceremony licence, and a versatile wedding suite for up to 200 guests. Our health club includes a squash court and beauty treatment area, as well as a swimming pool and children's pool.

Plus, the hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre, with one of the UK's longest ski slopes. You'll also find miles and miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of 42 hotels throughout the UK, including globally recognized brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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