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IT Learning Specialist

2 months ago

Bristol, Bristol, United Kingdom RPC Full time
IT Trainer Role Overview

The IT Trainer will play a pivotal role in designing and delivering learning on firm-wide IT systems, utilizing a variety of methods including trainer-led virtual and in-person group sessions, self-directed learning, one-to-one coaching, and tipsheets.

Key Responsibilities
  • Design and deliver induction IT learning sessions to new joiners on standard and customized applications.
  • Lead the delivery of an engaging and interactive, scenario-based IT learning curriculum.
  • Provide IT learning to all global offices in-person when needed or using remote IT learning delivery tools.
  • Travel between offices to deliver IT learning and collaborate with stakeholders.
  • Design, create, and maintain high-quality interactive and engaging learning materials, including self-directed learning content.
  • Work with SMEs and stakeholders to identify learning needs and develop effective learning solutions.
  • Analyze the quality and effectiveness of learning delivered using assessment and feedback reports.
  • Accurately record all IT learning activity to facilitate management reporting.
  • Proactively identify and pursue learning opportunities arising from user queries.
  • Generate ideas for sessions to be added to the IT Learning Curriculum.
Requirements
  • At least two years' experience providing IT learning in a legal or professional services environment.
  • In-depth knowledge of Microsoft products and technologies used in the legal profession.
  • Proven track record in design and production of self-directed learning content.
  • Excellent verbal, written, and presentational skills.
  • An eye for detail and ability to produce articulate, accurate, and succinct learning material.
Attributes
  • Commitment to delivering exceptional client service and a willingness to 'go the extra mile.'
  • Ability to adapt to shifting priorities and exhibit flexibility.
  • Positive and proactive outlook, with a passion for learning and developing others.
  • Effective listener and analytical thinker with a keen attention to detail.