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Tenancy Management Specialist

1 month ago

Basildon, Essex, United Kingdom G2 Recruitment Full time
Job Summary

We are seeking a highly skilled Tenancy Management Officer to join our team at G2 Recruitment. The successful candidate will be responsible for managing a portfolio of properties, ensuring that tenants are adhering to the terms of their tenancy agreements.

Key Responsibilities
  • Managing a portfolio of properties, ensuring that tenants are adhering to the terms of their tenancy agreements.
  • Conducting regular inspections of properties and estates to identify issues such as anti-social behaviour, maintenance needs, or tenancy breaches.
  • Monitoring rent accounts, ensuring timely collection of rent, and addressing arrears.
  • Liaising with tenants to resolve rent-related issues, and signposting them to financial support or debt advice services if necessary.
  • Acting as the first point of contact for tenants, dealing with enquiries, complaints, and issues around repairs, maintenance, and neighbour disputes.
  • Assisting tenants in sustaining their tenancies, which may include referrals to support services such as welfare benefits advice, health services, or employment and training opportunities.
  • Working in partnership with other departments (e.g., maintenance, housing allocations, legal) to maintain and improve neighbourhoods.
  • Identifying issues within estates that may require improvement, from communal repairs to safety and security concerns.
  • Taking appropriate action when tenancy breaches occur, which could include serving notices, applying for injunctions, or pursuing evictions, where necessary.
  • Preparing reports and evidence for court hearings and attending as required.
  • Ensuring properties and communal areas comply with health and safety standards.
  • Carrying out risk assessments, particularly concerning fire safety, and ensuring all actions are followed up.
Requirements
  • Previous experience in housing management, ideally within a local authority or similar public sector organisation.
  • Strong analytical skills to assess issues and determine appropriate solutions, including managing sensitive situations like anti-social behaviour or rent arrears.
  • Familiarity with relevant housing laws, policies, and procedures, particularly related to tenancy agreements, rent arrears management, and anti-social behaviour.
  • Proficiency in using housing management systems to maintain accurate records of tenancies, rent arrears, complaints, and actions taken.
  • The ability to manage multiple caseloads and meet deadlines, particularly on a temporary basis where the workload might be more demanding.
  • Adaptability, project-based work, and flexibility to take on varied responsibilities as needed over the 3-6 month period.
What We Offer

We are committed to delivering a high standard of service to tenants and maintaining the reputation of the local authority. The successful candidate will be expected to work effectively within a team, manage a caseload with minimal supervision, and maintain clear reporting on key performance indicators.

G2 Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates.