Customer Experience Specialist
5 days ago
About Marks & Spencer
At Marks & Spencer, we strive to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We're committed to leading the retail industry into a greener, speedier, more inspiring digital era.
About the Role
This is a unique opportunity to join our team as a Customer Assistant in Lincoln. As a key member of our store team, you will play a vital role in delivering exceptional customer service and promoting our brilliant products.
Key Responsibilities
- Serve customers efficiently on the shop floor and at service points
- Ensure the store remains clean and tidy, with stocked shelves
- Monitor and deliver daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and provide remarkable service throughout their visit
- Build expert product knowledge to sell and recommend our products and services
Requirements
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for it regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
What We Offer
- A competitive salary of approximately £22,500 per annum
- The opportunity to work for a leading retailer with a strong commitment to inclusion, diversity, and equal opportunities
- Ongoing training and development to enhance your skills and career prospects
- A supportive and collaborative team environment
How to Apply
We invite you to share your requirements with us if you need reasonable adjustments during the recruitment process. We'll make every effort to ensure your needs are met to provide a fair and transparent assessment.
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