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Field Collections Specialist
2 months ago
We are seeking a skilled Field Collections Agent to join our team at Orbit Credit Services. As a Field Collections Agent, you will be responsible for visiting customers at their home addresses to discuss options that help them address their financial situation.
Key Responsibilities- Visiting customers at their home addresses to discuss options for addressing their financial situation
- Resolving customer accounts on a personal basis, taking payments, and setting up repayment plans to help customers achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- Updating customers' accounts with visit outcomes using an iPad
- Salary from £27,417 plus a monthly bonus of up to £6,000 per annum
- Car allowance of £350 per month
- Fuel Card provided for business miles
- 31 days holiday (including bank holidays and annual 2-week December shutdown)
- Discount and cash back at hundreds of high-street shops
- A clear criminal record
- No CCJ's or IVA's within the last 6 years
- Confident verbal communicator
- Good listening and decision making skills
- Proven time management skills
- Comfortable working alone
We offer a comprehensive five-week induction programme to ensure you are fully prepared to speak to customers once you've hit the required quality structure. Ongoing support and development from our in-house team will also be provided.
Regulatory NoteAt Orbit, we are regulated by our clients. Any successful candidates will have to undergo a basic credit check and criminal background check.