Senior Infrastructure Support Engineer
1 month ago
Job Summary:
Our client, a leading managed service provider, is seeking a highly skilled Senior Infrastructure Support Engineer to lead their team of 10 infrastructure engineers. As a Senior Infrastructure Support Engineer, you will play a pivotal role in auditing customers' existing network infrastructures and designing innovative solutions to meet their evolving needs.
Key Responsibilities:
- Lead and mentor a team of 10 infrastructure engineers across all levels of support, from 1st to 3rd line.
- Drive continuous service improvement initiatives for software, hardware, services, and security offerings.
- Standardise and improve customer infrastructure via regular reviews.
- Project scoping, planning, budgeting, management, and delivery.
- Act as the most senior point of escalation within the team.
Requirements:
- Strong network infrastructure knowledge.
- Azure expertise.
- 3rd / 4th line technical support experience.
- O365 knowledge.
- Strong Windows Server, storage & virtualisation knowledge.
- Technical leadership for the provision of firewalls, switches, network security etc.
- Endpoint management - MS Intune.
What We Offer:
A hybrid remote working arrangement, allowing you to enjoy a balance of office collaboration and remote flexibility. With a supportive team environment and opportunities for professional development, this role promises an exciting journey ahead.
About Us:
Our client is a dynamic team dedicated to driving innovation and excellence in managed IT services. Join us and become part of a team that is passionate about delivering exceptional results.
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